3.25 Card application fail code
Codes starting with 'D' are error codes for the verification stage. Codes starting with 'E' are error codes for the activation stage.
| Fail Code | Fail Reason Description |
|---|---|
| D0000 | Incorrect country or nationality entry |
| D0001 | Incorrect document photo |
| D0002 | Incorrect handheld photo |
| D0003 | Incorrect address |
| D0004 | Incorrect phone number |
| D0005 | Incorrect birthday |
| D0006 | Incorrect name |
| D0007 | Incorrect postal code |
| D0008 | Passport expired or nearing expiration |
| D0009 | Passport incomplete or unclear |
| D0010 | Incorrect gender entry |
| D0011 | Handheld photo is unclear or incomplete |
| D0012 | Passport text is reversed in the handheld photo |
| D0013 | Face is not visible in the handheld photo |
| E0000 | Bank card information in the activation photo is unclear or incomplete |
| E0001 | The person's image in the activation photo is unclear or incomplete |
| E0002 | Passport information in the activation photo is unclear or incomplete |
| E0003 | Incorrect activation photo; finger is not covering the chip slot |
| E0004 | Activation photo is in black and white; a color photo is required |
| E0005 | Please hold both the bank card and passport in the activation photo |